REFUND POLICY
Refund Policy – MERDIONGJI
Thank you for shopping with MERDIONGJI. We hope you love your purchase, but if you're not entirely satisfied, we're here to help.
1. Returns
We accept returns within 7 days of delivery. To be eligible for a return, the item must be:
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Unused and in the same condition that you received it
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In the original packaging
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Accompanied by the receipt or proof of purchase
Customers are responsible for return shipping costs unless the item is defective or incorrect.
2. Refunds
Once we receive and inspect your returned item, we will notify you via email. If your return is approved, your refund will be processed to your original method of payment within 5–10 business days.
3. Non-Refundable Items
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Sale items or promotional items
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Customized or personalized items
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Items with signs of use or damage
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us at: [your email address]
5. Contact Us
If you have any questions about our refund policy, please contact us at:
📧 sisi010@naver.com